Trellisys.net ("Trellisys," "we," "us," or "our"), the operator of the Antz Systems service, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Antz Systems software application and associated services (collectively, the “Service”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, telephone number, and job title, that you voluntarily give to us when you register for the Service or when you choose to participate in various activities related to the Service, such as customer support.

• Customer Data: As defined in our Terms of Use, this includes any data entered into the Service by a Customer (the institution subscribing to the Service) or its Authorized Users, or generated by the Service’s features specifically relating to that Customer's animals, operations, enclosures, medical procedures, diet plans, behavioral data, etc. This can include:

  • Information about animals (e.g., species, identification, medical history, genetic information, behavioral notes, growth tracking).

  • Data from IoT devices and sensors (e.g., "Wearable Sensors," "Environmental Monitoring," "Enrich IOT Smart Nest Box," "Embryo Vision," "Egg Data Logger" readings such as temperature, humidity, egg weight, length, breadth).

  • Data and outputs from AI/ML and Computer Vision features (e.g., analyses from "Bowl Vision," "Animal Lookout Bio-Identifier," "Nest Vision," "Behaviour Matrix").

• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Service from a mobile device and have enabled location services.

• Data from Third-Party Integrations: If you choose to use integrations, we may receive information from the third-party services you connect to our Service, in accordance with your permissions with those services.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.

• Provide, operate, maintain, and improve the Service, including all its features and functionalities (e.g., Collection Management, Record Management, Medical Records, AI-driven insights).

• Process your transactions and send you related information, including purchase confirmations and invoices.

• Respond to your comments, questions, and provide customer service.

• Communicate with you about products, services, offers, promotions, rewards, and events offered by Trellisys or its brand Antz Systems, and provide news and information we think will be of interest to you (you may opt-out of marketing communications).

• Monitor and analyze trends, usage, and activities in connection with our Service.

• Develop new products, services, features, and functionalities. This includes using Customer Data in an aggregated and de-identified form (Aggregated Data as defined in our Terms of Use) to train and improve our AI/ML models (such as those for "predictive insights, automated recognition, and behavior tracking") and to generate anonymized statistical information.

• Personalize and improve the Service and provide content or features that match user profiles or interests.

• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Trellisys and others.

• Comply with legal obligations under Indian law and other applicable regulations.

• For any other purpose for which the information was collected, with your consent if required.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process (e.g., court orders, subpoenas from Indian authorities), to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation in India or other relevant jurisdictions.

• Third-Party Service Providers: We may share your information with third-party vendors, service contractors, and other third parties (which may be located in India or other countries) who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information in a manner consistent with this Privacy Policy and applicable laws.

• Third-Party Integrations: If you connect to other third-party services, your information may be shared with these services based on your explicit authorization. The use of your information by such third parties will be governed by their respective privacy policies and terms.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets of Trellisys, financing, or acquisition of all or a portion of our business (including the Antz Systems brand) to another company.

• Aggregated/Anonymized Data: We may share Aggregated Data (as defined in our Terms of Use), which does not directly identify you, with third parties for research, industry analysis, marketing, or other business purposes.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Customer Data Ownership: The Customer (the institution) retains ownership of its Customer Data. We will not share identifiable Customer Data with other customers or third parties except as described in this Privacy Policy or as expressly agreed by the Customer.

4. Data Security

We use administrative, technical, and physical security measures, in line with industry practices and applicable Indian legal requirements, to help protect your personal information and Customer Data. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal information and Customer Data for as long as your account is active or as needed to provide you the Service, and as necessary to comply with our legal obligations (including under Indian law), resolve disputes, and enforce our agreements. Customer Data post-termination is subject to the data export and retention provisions outlined in our Terms of Use. Aggregated Data may be retained indefinitely for research and Service improvement purposes.

6. Your Data Protection Rights

Depending on your location and applicable law, including data protection laws in India (such as the Digital Personal Data Protection Act, when fully in effect, and other relevant regulations), you may have certain rights regarding your personal information. These may include:

• The right to access and confirm processing of your personal data.

• The right to rectification of inaccurate or incomplete personal data and its completion.

• The right to erasure of your personal data, under certain conditions.

• The right to restrict or object to processing of your personal data, under certain conditions.

• The right to data portability (to receive your data in a structured, commonly used, and machine-readable format), under certain conditions.

• The right to withdraw consent, where processing is based on consent.

• The right to lodge a complaint with a supervisory authority (e.g., the Data Protection Board of India, once established).

Customers (institutions) generally have the right to request a comprehensive copy of their Customer Data, as outlined in the Terms of Use. To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

Our Service is not intended for use by children under the age of 18 (or a higher age threshold if required by applicable law in India), and we do not knowingly collect personal information from children under this age without verifiable parental consent. If we become aware that we have collected personal information from a child under the relevant age without such consent, we will take steps to delete that information.

8. International Data Transfers

Our primary operations and data processing occur in India. If you are accessing the Service from outside India, please be aware that your information, including personal data, will be transferred to, stored, and processed in India, where our servers and central database are located. Data protection laws in India may differ from those in your country of residence.

By using the Service, you consent to the transfer of your information to India and its processing in India in accordance with this Privacy Policy. If we transfer your personal data to other countries, or process data originating from other countries such as Australia, we will ensure that appropriate safeguards are in place to protect your information as required by applicable law. For users in jurisdictions like Australia, this includes taking reasonable steps to ensure that personal information is handled in accordance with the Australian Privacy Principles or equivalent data protection standards when transferred and processed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For material changes, we may provide more prominent notice (such as by email or a notice on our website).

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder (and/or the Digital Personal Data Protection Act, when applicable), the contact details of the Grievance Officer are provided below:

Trellisys.net
[Trellisys.net #572 3rd Main 2nd Block RT Nagar Bangalore 560032]
Email: [info@trellisys.net]

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• By email: [info@trellisys.net]

• By visiting this page on our website: [www.antzsystems.com or www.trellisys.net]

• By mail: Trellisys.net #572 3rd Main 2nd Block RT Nagar Bangalore 560032, India. Attn: Legal Department/Privacy.

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